Schedules and follows-up on doctors’ appointments and other ancillary support services.
Prepares care plans with high quality providers, price transparency, and educational materials relevant
to the member’s request.
Answers benefits questions; ensures members understand their shared financial responsibility regarding deductibles, coinsurance, and out of pocket maximum.
Provides price transparency for imaging tests, laboratory tests, procedures, doctor’s consultations, and medications.
Teaches members how to use the Rightway application, engaging them to sign up and use the services.
Screens phone calls and directs members to the appropriate care pod.