RIGHTWAY PBM FOR EMPLOYERS
Our neutral PBM is better for your members and your budget.
Unlike other pharmacy benefit managers (PBMs), Rightway doesn’t have conflict-of-interest relationships, so you can trust us to get your people the prescriptions they need at the lowest possible costs. Pharmacists at the center of our PBM means unmatched service for your team, and peace of mind for you.
Today’s PBM solutions have lost the plot.
Originally created to lower prescription drug costs, legacy PBMs are under fire for doing the exact opposite. They own undisclosed parts of the supply chain, inflate costs and use rebates to create artificial savings. In other words, they give you the illusion of saving, while really increasing your total drug spend.
Of employers do not find their PBM to be trustworthy.
4 out of 5
Plan sponsors are dissatisfied with traditional PBM contracts.
“The big 3 PBMs are charging enormous markups on dozens of lifesaving drugs.” Hannah Garden-MonheitFTC Director of Policy Planning
A true benefits partner
It’s not enough to be transparent. That’s why we’re a neutral PBM.
Being neutral puts us on your side. We own 0% of the supply chain (unlike our competitors), have an entirely transparent pricing model, and pass back every penny we save to you and your members.
“I haven’t always been a fan of PBMs, but Rightway has truly delivered. They’ve helped our members save money, which is the ultimate goal, and reduced our claims costs. They’ve made a real difference for our members.”Mark SchaerrerVice President of Human Resources
We focus on the metrics that matter.
Rather than focusing on rebates, Rightway’s PBM model prioritizes overall spend and member service. And we have the data to prove it works.
What our pharmacy benefit solution offers.
PHARMACY EXPERTISE.
The best member experience. Period.
We’re the only PBM with pharmacy navigation. Our team of licensed pharmacists is uniquely qualified to support your members, handle time-consuming tasks, like switching to mail order or activating cost-saving programs, and remove frustration across the entire prescription process.
REAL SAVINGS.
FULLY-SUPPORTED MEMBER EXPERIENCE.
EXCEPTIONAL SERVICE FOR YOU.
The only PBM with pharmacy navigation.
PBM services centered around members, powered by pharmacists.
100% pharmacist-led support.
Every service interaction is handled by licensed pharmacists or pharmacy technicians who deliver clinical expertise.
Concierge clinical support.
Pharmacists answer medication questions, recommend lower-cost alternatives, coordinate mail-order transfers and resolve pharmacy issues.
Trained to treat your people like you do.
Our clinicians are trained on each client’s demographics, culture and drug benefits—functioning as a seamless extension of your benefits team.
Focused on clinical and fiduciary integrity.
We guide members to high-quality, cost-effective therapies and pharmacies, improving outcomes while meeting fiduciary goals.
Switching to Rightway is seriously simple.
We deliver a hands-on, well-managed implementation for you and your members. Clients consistently tell us that our proven playbook makes it easy to use Rightway on day one and every day after that.
For employers.
We map out a detailed project plan, tailored to your goals and designed to minimize noise from your workforce.
Our entire team is certified in change management. They have the expertise to ensure a well-managed transition with clear communication and hands-on guidance.
Rightway handles the heavy lifting, like securing the data files from your carrier. Our modern infrastructure enables data transfer in hours, not weeks.
Your dedicated customer support team stays with you before, during and after implementation to make sure we continue to meet goals.
For members.
Our robust member materials ensure your people get the right info: personalized, clear and easy to act on.
An early Rightway app experience lets members explore their benefits before going live.
Our team proactively reaches out by phone, email and mail—doing the work behind the scenes so members who need extra help feel cared for, confident and never overwhelmed.
And for members who don’t, our app puts the power in their hands, helping them manage pharmacy benefits for themselves and their families.
Most PBM services promise transparency. We guarantee predictability.
With Rightway SureSpend™, your pharmacy spend is capped, aligned, and fully transparent by design.
Your spend is capped. We set a guaranteed pharmacy cost ceiling based on projected total pharmacy spend—including employer and member costs.
You’re protected if costs exceed it. If spend exceeds your ceiling, we refund 100% of overages—no cap. If the spend comes in under budget, you keep 100% of the savings.
Our incentives are fully aligned with yours. We don’t own pharmacies, retain rebates, or profit from higher drug prices. Our only profit is a clear admin fee.
Clinical guidance lowers costs. Our pharmacy team guides members to lower-cost, clinically appropriate options.
Every dollar is transparent and auditable. No spread pricing. No hidden revenue. No rebate games. All costs, rebates and fees are fully disclosed and audit-ready.
Every drug is covered at true net cost—even GLP-1s and rare, high-cost therapies. No markups. No exclusions.
“Each area of implementation was handled with the utmost care and consideration.”Renu ChhabraVice President and Head of Global Benefits & Total Rewards, Tyson Foods
WHEN PBM IS PAIRED WITH CARE NAVIGATION
A unified pharmacy and healthcare experience.
Rightway’s PBM becomes even more effective when paired with care navigation. Rightway’s pharmacy team works hand-in-hand with our nurses, health guides, social workers and billing specialists to support members across their healthcare journey.
Through shared medical and pharmacy data, this collaborative team closes care gaps, delivers timely guidance and intervenes at key moments—including new diagnoses, missed follow-ups, or adherence concerns.
“Rightway has delivered on their promise 100%. I’ve been doing this for 18 years, and I’ve never had such good results from anyone in the health industry.”
Trusted by leading organizations
Employees are more productive when their healthcare needs are met. So are their benefits leaders.
ALBUTEROL
Save on your medication by transferring to a mail-order pharmacy.
Frequently asked questions.
What is a PBM in healthcare?
A pharmacy benefit manager is a company that administers prescription drug benefits on behalf of employers and health plans. PBMs negotiate drug prices, manage pharmacy networks, and process claims on behalf of plan sponsors and their members.
A modern PBM solution goes further than claims processing—it actively guides members to the right medications at the lowest cost. Rightway combines clinical expertise, full rebate pass-through, and intuitive technology to deliver a pharmacy benefit that works for both employers and their people.
What are neutral PBM services?
A neutral PBM operates without ownership of pharmacies, drug manufacturers, or any part of the supply chain. This eliminates the conflicts of interest that drive costs up at traditional PBMs.
Rightway pharmacy benefits are built on this model—no spread pricing, no retained rebates, and no incentive to steer members toward more profitable medications. Our revenue comes from a single, transparent admin fee, so we only succeed when our clients spend less.
What makes Rightway different from my current pharmacy benefit manager company?
Rightway is built on complete financial alignment, not the hidden incentives that define most PBM services. We charge one flat admin fee, pass through 100% of rebates, and make nothing on drug costs.
Beyond pricing, our licensed pharmacists actively guide members to lower-cost medications and handle time-consuming tasks like switching to mail order or activating savings programs. Every dollar is fully auditable, and our SureSpend guarantee means we're accountable for the outcome.
How can Rightway PBM help my employees save money?
Rightway PBM puts licensed pharmacists in your employees' corner, identifying lower-cost alternatives and enrolling members in savings programs. Rightway eliminates PBM spread pricing, so every prescription is billed at true net cost.
On average, members save 11% on out-of-pocket pharmacy costs. Rightway's SureSpend guarantee sets a clear ceiling on total pharmacy spend, and if costs exceed that threshold, we cover the difference.
Can Rightway help optimize drug formularies to reduce costs?
Yes, our clinical team continuously reviews your drug formulary to identify cost-saving opportunities across your member population. From biosimilar adoption to therapeutic alternatives, we design formulary strategies around your specific goals.
We also provide ongoing oversight of high-cost categories like GLP-1s and specialty medications, ensuring prescriptions are clinically appropriate and costs stay controlled. Formulary optimization at Rightway isn't a one-time event—it's a continuous clinical strategy.