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Answers about our product and how we work with our clients
Frequently Asked Questions
What is Rightway Healthcare?
Rightway is a healthcare advocacy platform that empowers you with the technology, support and transparency needed to simplify critical decisions around cost and quality of care. This results in time and dollars saved and better health outcomes. We are your “doctor in the family” that can help you navigate all things healthcare!
Why am I receiving emails and outbounds from Rightway?
All Rightway outreach is intended to familiarize you and your colleagues with the services and support that Rightway provides. The better you understand how to use Rightway, the more benefit you get as you try and figure out how to effectively navigate healthcare.
Why did your company partner with Rightway?
Your company offers you generous healthcare but figuring out how to use it can be challenging. By partnering with Rightway, your company is empowering you to take control of your healthcare experience and simplify the complex system. Your employer wants to keep you happy, satisfied and healthy and Rightway is here to advocate on your behalf when you need it the most.
What services does Rightway provide?
Rightway Navigator: An assigned Rightway Navigator who is there to answer any questions and concerns regarding your health, treatment, benefits, and expenses. All Navigators have access to an extensive network of doctors, nurses, and specialists to ensure that all of your healthcare needs are met. You are assigned a Navigator and they stay with you the entire experience. No more calling a 1-800 number and speaking to a different representative each time. Your Navigator is trained to help you around all things health and healthcare!
Rightway Mobile Application: A mobile or web-based application to centralize all navigation experiences and serve as your single point of contact.
Will Rightway be replacing my current health plan? Or does it work in tandem with the health plan I already have in place?
Rightway DOES NOT replace your current health plan, but rather works in tandem with it - making it easier to understand your benefits and simplify your healthcare navigations. Think of Rightway as your own personal assistant to guide you through each step of all of your health concerns, treatments, procedures, billing, etc. We work seamlessly with your plan to ensure maximum benefits and lower costs.
Who is eligible to use Rightway's services?
ALL employees are eligible to use Rightway's services, free of charge.
When is it appropriate to use Rightway's services? And what are the benefits to using Rightway?
All covered employees are encouraged to make Rightway their first point of contact for any and all health concerns. You can directly contact your navigator with the touch of a button in the Rightway app. These are a few examples of questions that your Navigator can answer for you:
What in-network doctors can I visit for my ailment?
What are the costs associated with the my doctors office visit? How much is the co-pay? How much is the out-of-pocket?
My doctor prescribed me medication. Is there anywhere I can get this prescription at a cheaper price?
I just received my medical bill, but I think I was overcharged. Would you mind looking into this claim for me?
I was just diagnosed with a disease. What are all of my treatment options and how much would each of those options cost me?
My doctor ordered me an MRI, what are my options for places of service?
I have been feeling sick for a few days, what are my options other than the emergency room?
I have had chronic lower back pain, can you help me find an orthopedist and physical therapy?
Will I be receiving a new prescription drug ID card?
Your prescription drug ID card will not change. You can continue to use that for future Rx purchases.
What is a Rightway Navigator? Will my family have an assigned Navigator to speak to?
Rightway Navigators are trained health professionals equipped to help answer any and all questions you have regarding:
Healthcare coverage
Recommending and setting up doctor visits
Directing you towards facilities of care
Advocating on your behalf for health bills
Everything in between
You and your family will be assigned a Navigator that will always be at your disposal.
Can I be assigned a new Navigator if I am not satisfied with my designated Rightway Navigator? Are there other Navigators that I can speak with?
Yes. If you are not satisfied with your navigator, you are always welcome to request a new navigator through the app.
Are there instances when my Navigator will directly call me?
Yes. Navigators will check in every so often to make sure that you are receiving the level of care that you need. When appropriate, Navigators may also follow up with you after a scheduled doctors visit or procedure in case you require any further assistance.
All communications with your navigator are strictly confidential and private.
How do I contact my Navigator? Are there times during the day when I cannot get in contact with my Navigator?
Rightway Navigators can be directly contacted through the Rightway app. They can be contacted from 8AM to 8PM via phone and 24/7 via secure message through the app.
What can my Navigator help me or my family with?
Your navigator is your health advocate, your personal concierge and your problem solver. Call them or message them any time to get the help and answers you need.
How does Rightway Healthcare provide wallet relief on my healthcare spending?
Rightway's app provides detailed information about your benefits (including deductibles, out-of-pocket maximums, and co-insurance for ER visits, hospital stays, maternity care, etc) and directs you to treatment that is covered by your individual health insurance plan. No more surprise health care bills. No more wasted spend.
Can I still contact my heath care provider directly?
Of course, but we hope you find that Rightway is the best place to start as your first point of contact.
Will I only be able to make appointments, find doctors, appeal claims, etc. through Rightway from henceforth?
You can still use the channels you used prior to Rightway for all of the aforementioned actions. However, once you have used the Rightway platform, you will find that the time and money you save will never make you want to navigate the space alone again!
Does Rightway help with addressing medical claims? What if those claims were prior to Rightway's partnership?
Yes! If you ever have any issues with any of your claims, Rightway's app has a feature that allows you to take a picture of your billing statement and upload it to Rightway's app. Navigators will handle the rest for you. We can help with claims that were incurred prior to Rightway's partnership with your company.
Do Navigators aid with dental and vision benefits in addition to medical benefits?
Yes! Your Navigator can answer high level questions regarding your dental and vision benefits.
Is my private information protected? How?
Yes! Rightway takes the handling of Personal Health Information (PHI) very seriously.
Rightway is independent of any health insurance company and is separate from your company.
To protect your privacy, Rightway uses a modern data security infrastructure, tested security procedures and specific training to protect all personal information. This information is only shared in strict compliance with federal guidelines and only with your permission.
Is Rightway Health Insurance Portability and Accountability Act (HIPAA) compliant?
Yes! Rightway is fully HIPAA compliant.